Policies

Reservation Policy: As a condition of your use of this Website to make a reservation or to make a reservation in person or over the phone with Mountain Shadows Resort, you warrant that you are at least 21 years of age and you possess the legal authority to create legitimate reservations for you or for another person for whom you are legally authorized to act. All reserved rooms must have a guest 21 years of age or older as an occupant, valid credit card and ID required.

Deposit Policy: We require a deposit of the first night’s room charges. This amount will be charged on your credit card at the time of reservation. On a one night stay, the full amount will be charged at the time of booking the reservation. On a reservation of 2 or more nights, 50% of the total amount will be charged as a deposit following reservation confirmation The balance of your reservation total will be due in full upon arrival. We accept Cash with a credit card authorization, Visa, MasterCard, Discover and American Expresss. No personal checks will be accepted. Room keys will be issued at time of check-in. Your credit card will be charged $25.00 for each key not returned upon checkout.

Cancellation Policy:  If you cancel less than 7 days prior to your arrival, you forfeit your deposit. We reserve the right to cancel any reservation by providing 14-days’ notice.

Revisions Policy: All room changes or modifications can be made free of charge until 30 days prior to your arrival date. No modifications are permitted within 7 days of your arrival. Changes include but are not limited to: Dates, Room Type, Room Location and also includes weather related circumstances.   

No Show Policy: Guest is responsible for all day(s) reserved and the credit card used for the deposit will be charged accordingly. NO REFUNDS on early departures. Minimum night stays may be required at certain times; please call for details.

Check-In and Out: Check-in time is between 3pm and 6pm. Checkout time is by 10am. Guests checking out after 10am without management approval will be charged one full day’s room rate, plus tax. Upon checkout, please vacate your room with all of your belongings before turning in your key to the office. If arriving later than 6pm, please call our office for late arrival instructions!

Gift Certificates, Vouchers or Discount Coupons must be mentioned at time of reservation and must be presented at time of check-in.   

Room Capacity: All rooms have a capacity limit of 2 adults and up to 2 dogs (in pet-allowed rooms). The Cabins are intended for adults over age 21. Children are not permitted.

No smoking of any kind inside your cottage, a $250 cleaning fee will be added for anyone smoking indoors. Smoking is permitted on the property, please be considerate of other guests and dispose of butts thoughtfully. This includes Marijuana, even though it is legal it is not to be smoked inside the room

NO CANDLES. You will be responsible for any damage to furniture, carpet, etc

Housekeeping is upon request, please contact the office prior to noon, we will come provide your room with fresh towels and remove trash. Do not leave garbage outside on your deck. We have bears and other wildlife in our neighborhood

Please note: Use of strong spices while cooking or any other means that would cause a lingering odor in our rooms or homes that would require extra cleaning, use of an Ionizer and/or other methods may incur an extra cleaning fee in the amount of $100.00.  

Pet policy:  Pet-friendly rooms are available for an additional fee of $20.00 per pet, per night, limit of two pets per unit.. NO PETS will be allowed in non-pet-friendly units. Dogs only, NO PUPPIES under age 1. No cats or other animals. Mountain Shadows Resort is Dog friendly but not all our cabins are Dog-friendly. Guest’s credit card will be charged a $250.00 cleaning fee if they have a pet in a non-pet-friendly unit. GUESTS ARE NOT ALLOWED TO LEAVE ANY PET IN A VEHICLE ON OUR PROPERTY OVERNIGHT. You must register your pet at check in, and we do require a per night fee. If you fail to notify the office of a pet, you are subject to a $250 cleaning fee.

Please abide by our pet rules so we can continue to offer pet friendly rooms.                                                                         

DO NOT leave your pet alone in the room unless inside a crate/kennel. Your pet must be on a leash/lead when outside, no exceptions. Do not tie your dog up on the property. If your pets use the furniture, please use the covers provided to protect our bedding and furniture. Clean up after your pet waste. Excessive barking will not be tolerated.  If your dog shows aggressive behavior toward other guests or dogs you will be asked to leave and find other accommodations.

Pet-friendly rooms are available for an additional fee of $20.00 per pet, per night, limit of two pets per unit.. NO PETS will be allowed in non-pet-friendly units. Guest’s credit card will be charged a $250.00 cleaning fee if they have a pet in a non-pet-friendly unit. GUESTS ARE NOT ALLOWED TO LEAVE ANY PET IN A VEHICLE ON OUR PROPERTY OVERNIGHT.

Excessive Noise and/or Misconduct Policy: Mountain Shadows Resort is located in a peaceful, quiet neighborhood setting. If any of our other Mountain Shadows Resort guests demand a refund due to excessive noise and/or misconduct by you or anyone else in your party, you will be held responsible to pay the amount that was refunded to them and your credit card will be charged that amount. You will also be held responsible for any damages on the property incurred by you or anyone else in your party and your credit card will be charged an appropriate amount after the damages have been assessed. This includes Room closure due to property damage by you or anyone in your party. Excessive noise also includes barking dogs.  

If you fail to follow our policies and rules, you are subject to damage fees, and/or you will be asked to leave the property. No refunds will be given if you are asked to leave early due to violation of the above policies and rules.